Privacy Policy

Last updated: 28 October 2026

Introduction

Tracey Sturrock Chiropody ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are the controller of your personal information.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via our contact form, by phone or by email
• Book an appointment
• Use our services

This information may include:

• Name and contact information (email address, phone number, address)
• Medical information relevant to chiropody treatment
• Treatment records and appointment history

Automatically Collected Information

When you visit our website, some information about your device is collected automatically, including:

• IP address
• Browser type and version
• Pages visited and time spent on our site (only if you accept analytics cookies)
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide chiropody care and keep accurate treatment records
• Manage appointments and reply to your enquiries
• Understand how our website is used, if you accept analytics cookies
• Find and fix faults on our website and protect our contact form from spam
• Comply with legal and professional obligations

Our Legal Basis

Under UK data protection law we rely on:

• Providing the care you ask for, and taking steps at your request before treatment
• For health information, the provision of health care by a registered health professional (UK GDPR Article 9(2)(h))
• Our legitimate interests in running a safe, working website and answering enquiries
• Your consent, for analytics cookies; you can withdraw it at any time
• Legal obligations, such as keeping clinical records

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

We may share information with:

• Healthcare professionals involved in your care, such as your GP (with your consent)
• Law enforcement or regulatory authorities when required by law

Our website uses these service providers, who process information on our behalf:

• Cloudflare, Inc., which hosts the website and handles requests to it, including your IP address
• Resend (Plus Five Five, Inc.), which delivers messages sent through our contact form (your name, email address and message) to us by email
• Google reCAPTCHA (Google Ireland Ltd), which checks contact form submissions are not spam using information about your device and how you use the page
• Google Maps (Google Ireland Ltd), which shows the map of our location
• Google Analytics (Google Ireland Ltd), which measures how visitors use the site, only if you accept analytics cookies
• Sentry (Functional Software, Inc., EU region), which receives error reports from the site, with personal details stripped, so faults can be found and fixed

Some of these providers may process information outside the UK. Where they do, the transfer is covered by UK adequacy regulations or the UK's approved data transfer agreements.

Data Retention

We retain your medical records in accordance with professional guidelines and legal requirements. Adult patient records are typically retained for 8 years after the last treatment, and children's records until they reach 25 years of age or 8 years after last treatment, whichever is longer. Contact form enquiries are kept only as long as needed to deal with them.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information in certain circumstances
• Object to or request restriction of processing of your personal information
• Withdraw consent for analytics cookies at any time

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

Google reCAPTCHA sets cookies needed to protect our contact form from spam. Google Analytics cookies are optional and are only set if you click Accept on our cookie banner. You can change your choice at any time using "Cookie settings" at the bottom of every page.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Tracey Sturrock Chiropody
67 Front Street
Whitley Bay, NE25 8AA
Phone: 0191 251 0202

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.